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Langley Grammar School

Langley Grammar School

Jigsaw24 iPads

This page is for parents who are currently leasing an iPad from Jigsaw24. The lease period is 2 years after the first payment.  If your lease has expired, or you provided your own iPads, or purchased from another supplier, please click on this link to go to the Parent Owned iPad page.  

Students need to have access to a device for their lessons almost every day. If an iPad is faulty, students should seek advice from the ICT technicians. Many issues are resolvable that way. Sometimes more support is needed from manufacturers or providers of devices.  In this situation we will provide a temporary Pool iPad to take home so students can continue to work whilst their own iPad is being repaired or replaced.  

Please note that if you purchased a device through Jigsaw24, there are slightly different arrangements in place for different year groups according to the insurance company that was used. Insurance products last for 2 years to mirror the length of the lease. The details are outlined in the documents below. 

Step 1 - Identifying the Issue 

If your iPad is physically damaged or stolen :

– This is an insurance issue, so make a Claim: 

If your iPad is faulty:

 - This is a warranty issue 

  • For devices ordered from September 2018 onwards you should make a claim on the insurance through the CPU Parent Portal

  • For devices ordered between September 2016 and 2018 on leases that are still running, you should complete the  Burnetts  Making a Claim Online form.  The password for the portal is ‘Langley Grammar School’.  On successful completion of the claims form you will be issued with the Burnetts claim number. 

  • Please note that for theft, you will require a Crime Reference number.  

  • NB – please do not arrange for the device to be collected from your home or work address. 

  • Arrange for the iPad to be collected by Jigsaw at school. When the arrangements are in place, please bring the device into the school. 

  • Your son or daughter should take the iPad to the ICT Technicians who will do some basic troubleshooting to try and resolve the problem. 

  • If the ICT team cannot resolve the problem they will arrange for the faulty iPad to sent to Jigsaw24 for repair (or replacement)  



Step 2 - Borrowing an iPad from School 

  • Please fill in the Temporary Pool iPad form  at the link here, or from the ICT technicians directly. For warranty related issues, bring the form back straight away. For insurance claims, bring the device in once the claim has been accepted.  

  • The form and device should be given either to reception or directly to the ICT technicians.  

  • They will give you a temporary Pool iPad.  

  • You may take this device home with you in order to complete schoolwork. It should remain in the case for the duration of its loan. 

Step 3 - Returning the Temporary (Pool) iPad to LGS 

  • ICT technicians will contact you when your repaired/replaced iPad has been returned to school. They will configure the device in Mobile Device Management (MDM). 

  • Pease return the pool iPad to the LGS technicians. Sign out of your Apple ID, then wipe the device. The device should be in the same condition as it was borrowed.